Policies

SPECIAL ORDER POLICY

 

WE ARE HAPPY TO PROVIDE A SPECIAL ORDER SERVICE TO HELP OUR CUSTOMERS GET EXACTLY WHAT THEY NEED FOR ANY PROJECT, BIG OR SMALL.  WE REGRET THAT WE DO NOT OFFER RETURNS ON SPECIAL ORDER MERCHANDISE.  ALL SPECIAL ORDER MERCHANDISE IS ORDERED UPON CUSTOMER APPROVAL BASED ON THE SPECIFICATIONS CONTAINED IN YOUR PAPERWORK.  IF THERE IS A PROBLEM WITH YOUR SPECIAL ORDER YOU MUST NOTIFY YOUR SALES REPRESENTATIVE WITHIN 24 HOURS OF RECEIVING IT.

 

ALL MERCHANDISE IS SUBJECT TO THE MANUFACTURER’S WARRANTY AND WILL BE REPAIRED OR REPLACED AS PER THE MANUFACTURER’S DIRECTIONS.

 

ALL GLASS AND MIRRORED PRODUCTS* MUST BE PICKED UP WITHIN 2 DAYS OF NOTIFICATION OF RECEIPT AND HAVE A 48 HOUR RETURN WINDOW FROM DATE OF PICK UP.  PRODUCT MUST BE INSPECTED BY THE CUSTOMER OR CUSTOMER REPRESENTATIVE BEFORE LEAVING THE STORE. *note: this does not include House Lot Windows.

 

IF YOU HAVE ADDITIONAL QUESTIONS PLEASE REFERENCE THE SPECIAL ORDER CONTRACT AND/OR RECEIPT PROVIDED OR CONTACT YOUR SALES REPRESENTATIVE.

 

 

 

RETURN POLICY

 

 

WE WILL GLADLY ACCEPT ANY UNUSED REGULARLY STOCKED MERCHANDISE FOR REFUND OR EXCHANGE WITHIN 30 DAYS OF PURCHASE.  SIMPLY RETURN THE COMPLETE PRODUCT TO US IN ITS CLEAN, ORIGINAL PACKAGING ACCOMPANIED BY THE BILL OF SALE.

 

ALL MERCHANDISE IS SUBJECT TO THE MANUFACTURER’S WARRANTY & WILL BE REPAIRED OR REPLACED AS PER THE MANUFACTURER’S DIRECTIONS.

 

WE REGRET THAT THE CUT MATERIALS AND SPECIAL-ORDER MERCHANDISE ARE NOT RETURNABLE.

 

RETURNS NOT ACCOMPANIED BY THE ORIGINAL RECEIPT MAY BE EXCHANGED FOR OTHER MERCHANDISE AT THE DISCRETION OF THE HOME DEALER.  THE VALUE OF THE RETURNED MERCHANDISE WITHOUT A RECEIPT WILL BE BASED ON OUR LOWEST SELLING PRICE.  YOU MAY BE ASKED FOR IDENTIFICATION WHEN RETURNING PRODUCT WIHOUT A RECEIPT.  THE HOME DEALER RESERVES THE RIGHT TO LIMIT OR REFUSE RETURNS OF CERTAIN PRODUCTS WIHOUT THE ORIGINAL RECEIPT.  EXCHANGE

RECEIPTS ARE NOT CONSIDERED ORIGINAL RECEIPTS.

 

 

 

GARDEN CENTRE POLICY

 

WE PRIDE OURSELVES ON PROVIDING HIGH QUALITY PLANTS AT A REASONABLE PRICE TO OUR CUSTOMER BASE.  WE GUARANTEE OUR PLANTS FOR THE CURRENT GROWING SEASON.  IF YOU HAVE ANY CONCERNS WITH STOCK PURCHASED FROM OUR GARDEN CENTRE, PLEASE NOTIFY GARDEN CENTRE STAFF DURING THE CURRENT GROWING SEASON SO THAT WE MAY HELP RESOLVE AND ISSUES OR CONCERNS.  ALL CLAIMS OR CONCERNS MUST BE PRESENTED BY DEC 31 OF THAT YEAR.

 

WE GUARANTEE OUR PLANTS ARE TRUE TO NAME. THERE IS NO GUARANTEE ON ANY CLEARANCE STOCK, OR STOCK DISCOUNTED BY MORE THAN 15%.

FOR GUARANTEE REPLACEMENTS: IF THE PLANT IS OUT OF STOCK AND A SUITABLE SUBSTITUTE CANNOT BE FOUND, AN IN-STORE CREDIT WILL BE ISSUED.  THE ORIGINAL RECEIPT MST BE PRESENTED.  REFUNDS OR CREDITS ARE DETERMINED BY GARDEN CENTRE STAFF & MANAGEMENT ONLY.

 

ANY DEAD/COMPROMISED STOCK MUST NOT BE BROUGHT TO THE GARDEN CENTRE WITHOUT INSTRUCTION FROM STAFF.

 

Please learn about the conditions that your plants require to thrive.  We can recommend the best planting procedure, location and continued plant care.  We are always here to help so please contact us if your plants are not growing well.  We are not responsible for inappropriate location or soil type, inconsistent care or watering, rodent damage, acts of nature, weather extremes, insect damage, transplanting, or chemical and fertilizer misuse.